FAQs

body2Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just write down the number and bring it with you when you come in to begin the repair process, we will do the rest.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.

If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay a deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle.

If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

How long will the repairs take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your advisor for the specifics on your vehicle.

Can I get other service work done on my car while it in the facility?

Yes, just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

If my vehicle's frame is damaged is the car a total loss?

No, a car is a total loss only when “the price of repairs exceeds the insurance company's determined value of your vehicle.” Nowadays, most cars are built using unibody (frame and body as one) construction.

Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Will the parts be ordered before I drop off my car for repair?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a few days later unless your vehicle is found unsafe to drive.

Then we would help you arrange for rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

Can you match my car paint color?

Our modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches.

We take special pride in our ability to match factory finishes as the final step in the restoration process.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, & Discover. 

Of course, cash and checks are always welcome.